سياسة الاسترداد

Support payments are generally treated as voluntary and final. However, refund requests may be considered in limited cases such as duplicate transactions, technical payment errors, or unauthorized charges.

Review of requests

Refund requests should be submitted within Up to 7 days for valid cases such as duplicate or unauthorized transactions of the transaction or as soon as reasonably possible after identifying the issue.

Recurring support

Recurring support can typically be canceled before the next billing cycle. Canceling a future charge does not automatically reverse a payment that has already been processed.

How to request help

Please contact support@yaqeenhelp.org with your name, payment date, transaction details if available, and a short explanation of the issue.

Decision process

Refund requests are reviewed in good faith on a case-by-case basis, taking into account the circumstances of the payment and any supporting information provided.