Privacy Policy

This Privacy Policy explains how this website may collect, use, and protect information when visitors browse the site, contact support, or make payments through linked payment services.

Information we may collect

We may collect information you provide voluntarily, such as your name, email address, phone number, and message details through contact forms or direct communication. Payment-related information may also be collected by Stripe during payment processing according to Stripe's own privacy practices.

Why information is collected

Information may be used to respond to support requests, communicate about payments, provide receipts or confirmations, improve website operations, and address billing or refund questions.

Stripe payment processing

Payments are processed through Stripe. Sensitive payment details are handled by Stripe on its own hosted checkout pages or payment services. This website does not claim to store full card numbers or security codes on its own server.

Contact forms and support communications

If you contact us, we may retain your message and reply using the details you provide. We may also send important communications related to your payment, support request, or billing issue.

Cookies and analytics

This website may use essential cookies required for normal operation. If analytics tools are added later, they may collect standard website usage data such as pages visited, browser type, and approximate device information.

Sharing with service providers

Information may be shared with service providers that help operate the website, process payments, or deliver communications, but only to the extent reasonably necessary for those services.

Security

We aim to use reasonable technical and organizational measures to protect information. No internet transmission or storage system can be guaranteed as completely secure.

Data retention

We may retain communications and related records for as long as reasonably necessary for support, legal, operational, or payment administration purposes.

International transfers

Website hosting, payment processing, email delivery, or service providers may operate in more than one country. Data may therefore be processed outside your country depending on the services used.

User rights and questions

If you have privacy questions or requests, please contact: privacy@yaqeenhelp.org